So, if you’re experiencing problems with your Tesla dash cams or Sentry Mode, open the glove box, unplug and plug back in your USB drive, or wait for the update. However, Tesla gave no other details or a potential release date for the OTA release.
In the car Recent Tesla firmware versions allow formatting the drive. you’ll need to format the drive as an exFAT drive for Windows or an MS-DOS FAT drive for Mac. The flash drive must be properly formatted (see Formatting the USB Flash Drive on page 145). Use a dedicated flash drive exclusively for saving footage for your vehicle. If using a USB 3.0 flash drive, it must be able to support USB 2.0. Bigger is better as video footage can be large. The flash drive must be USB 2.0 compatible. Your Tesla requires a USB that: is 64 GB or higher. Tesla said this is nothing more than a firmware issue and that once the fix is available, it’ll be sent out as a software update. There are a couple of ways to format a USB flash drive for Sentry Mode/Dashcam on Tesla. Luckily, it’s fairly easy to configure a USB for your Tesla’s Sentry Mode and dashcam. Users have dealt with this off and on for months, but now that Tesla is aware of it, a fix should be coming soon. While some reports online believe this problem started with the recent 2022.12.3.2 software update from Tesla, we’re seeing other owners mentioning it’s not a new situation. “The flash drive is unmounting, causing the dash camera to go to a paused state, which triggers sentry to stop recording as soon as it starts.” One user reached out to Tesla’s support team, and this is part of the response he received. A camera icon with a red dot means the system is functional again.Many owners suspected the USB drive had a problem, but according to Tesla, this is actually a software issue that should get resolved in an upcoming software update. Note that if it has a gray dot instead of red you will need to press and hold that icon (for a couple seconds) until it pulses and the gray dot turns to red. Within a few moments your TeslaCam icon should reappear.
Read the notice and if you are OK with the resetting of your USB drive, tap FORMAT. (Any data currently on the USB drive will be erased.) As you need an external flash drive in order to record your Sentry mode footage, Talsem provides a tailored USB drive for your Tesla with the ideal capacity (. Scroll down and tap the FORMAT USB DEVICE button. Make sure your PureTesla USB drive is inserted into one of the front USB ports in your Tesla. This process will delete all footage that is stored on the drive. Note: This requires Tesla software version 2020.16 or later. Footage not recording in a particular folder.Reformat the drive to a supported format. USB drive is not accessible by Dashcam.If you find yourself in a situation where your Tesla is not properly reading your PureTesla USB drive or the USB drive isn't working properly, a few steps will allow you to reformat your drive via your Tesla center screen.
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